FAQ

We are ISO 9001:2015 (Quality), OHSAS 18001:2007 (Health & Safety) certified. Unlike many other players in the industry, we are an environmentally conscious organisation and have also been ISO 14001:2015 (Environmental) certified. Abiding by these quality standards helps us in maintaining our quality and also our do our duty towards the surroundings.
Yes absolutely. The products we used are WHO approved and are eco-friendly. The various certifications we abide by are to ensure utmost safety for our clients, their loved ones and also our staff

Booking our services is a plain-sail! There are various convenient ways to book - call our customer care no. 9820899502, drop us an email sales.sadgurufacility@gmail.com or make an online booking by paying the amount in advance.

You are eligible for some discounts of you pay for the service in advance!

We describe service time in every service page. (Depending on Home area)

Yes you can cancel the service order with prior intimation. However, you are requested to intimate us about the cancellation during the office hours, BEFORE 6:00 p.m on THE DAY PRIOR to the scheduled day for your service.

Yes, you can reschedule your service with prior intimation. However, you are requested to finalise and inform us about the reschedule of the service during the office hours, BEFORE 6:00 p.m on THE DAY PRIOR to the originally scheduled day for your service.

This scenario seldom happens. But in case of such an event we can reschedule or cancel the appointment, whichever is more suitable to you. And in such a situation if you have paid advance to us, we return the amount as mentioned in the Terms and Conditions.
You can pay us in cash or cheque once the service is completed. Cheque will be in the favour of- Sadguru Facility Services Pvt. Ltd.. Also when you book our services online, you can also pay us in advance while booking. The advantage of paying in advance is that you will be eligible for discount or other offers.
This is extremely simple. When you book the services online, or via customer care helpline or email, just inform us about the coupon in your possession and we will auto deduct the discounted amount during billing.
When you think that it has been too many days that your house has undergone extensive cleaning,
Currently, we have our cleaning services in Mumbai, Navi Mumbai and Thane. But keep a watch on our websites and our social media pages for various updates! We will soon be expanding our services to numerous other locations.
Yes! We would request you to be at the location when the cleaning service is being executed. It will help you see our work procedures and any doubts with regards to the same can be clarified.
Yes of course we can. We understand that the need of every household is different and hence we are not rigid at all with the packages we offer. You can tell us what you want or our ever helpful staff can guide you for the same. The rates for the customized packages can be checked by just making a quick call on our Customer Care number.

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